Account Manager - Mekari Expense (SMB Client Success & Growth)

Join Mid Solutions Nusantara as an Account Manager for Mekari Expense and drive the success of our spend management solutions for SMB clients in Indonesia. In this dynamic role, you will be the trusted advisor for businesses looking to streamline their expense processes, reduce costs, and enhance financial control. Based in Jakarta Raya, you will work closely with clients to understand their unique needs and deliver tailored solutions using tools like Mekari Expense, QuickBooks, and Xero.

Mid Solutions Nusantara is a leading provider of financial technology solutions, helping businesses across Indonesia optimize their financial operations. With a mission to empower SMBs with innovative tools, we are committed to driving growth and success for our clients and employees alike. As an Account Manager, you will play a pivotal role in our client success strategy, ensuring that our solutions not only meet but exceed client expectations.

📋 Tanggung Jawab Pekerjaan

• Manage and grow the client portfolio for Mekari Expense solutions, focusing on SMB clients in Indonesia.
• Develop and maintain strong relationships with key clients, acting as their primary point of contact.
• Provide expert advice on expense management best practices and help clients optimize their financial processes.
• Monitor client performance and identify opportunities for upselling and cross-selling our products and services.
• Collaborate with the sales and product teams to ensure seamless delivery of solutions and address client needs.
• Analyze client data to identify trends and insights that can inform our product development and marketing strategies.
• Conduct regular client meetings and demos to showcase the benefits of Mekari Expense and other solutions.
• Stay up-to-date with industry trends and developments in financial technology to ensure our clients remain competitive.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 3 years of experience in account management, client success, or a similar role within the financial technology or consulting industry.
• Proven track record of managing and growing client portfolios, with a focus on SMB clients.
• Strong understanding of expense management solutions and technologies, such as Mekari Expense, QuickBooks, and Xero.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Analytical and problem-solving skills, with the ability to interpret client data and identify opportunities for growth.
• Fluency in both English and Indonesian, with the ability to communicate effectively in both languages.
• Certification in financial accounting or a related field is a plus.

🛠️ Keahlian

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